FAQ

Frequently Asked Questions

Is it safe to send meat via a courier?

It is 100% safe. Our packaging system uses a 3 step temperature controlled cooling system that ensures your meat is constantly kept below 5°C from the time it is cut and prepared to the time it is delivered at your door. Our purpose made packaging will keep your order fresh for up to 72 hours.

Is your Meat organic?

No our meat is not ‘Organic’ but please don't confuse 'organic' with 'high quality' produce. Predominatly Grass Fed cattle and lambs that are reared to the exceptionally high standards on farms that are meticulously vetted. These farms produce some of the best beef in the world. Organic does not always mean a better choice of product.

How much will my delivery cost?

Our Delivery is free when you spend £100 or more on your order. We will charge a small supplement of between £4.95 to £6.95 on orders as the weight increases. This will be auto calculated upon check out by out postage system. CLICK HERE Using a discount code will void the FREE SHIPPING if your order is over £100, our system only allows one discount option per transaction.

What payment methods do you accept?

We accept payment by PayPal. This is extremely secure and all your details are protected by their highly guarded system. If you do not have PayPal there is an option within their system that allows you to pay via Card on their login page. Follow the payment request details and its is below the enter your username and password option.

When will I get my delivery?

We aim to deliver your order within 48-72 working hours from order to delivery (availability dependent). See our delivery section for full details and timescale of our delivery system. CLICK HERE

How will my order be packed?

All of our order are butchered and then securely vacuum-packed and despatched that same day. Our packaging system ensures your delivery is temperature controlled and delivered FRESH and not frozen to your door. This gives you the option of eating it straight away, refrigerating for later or freezing it for a rainy day. See our delivery section for full details. CLICK HERE

Why does the vauum packed Beef/Mince appear dark brown in colour?

This is a normal occuring process. Vacuum packing is a food preservation method that involves the extraction of oxygen from within the bag which helps increase the products shelf life. The myoglobin within the flesh gives the meat its deep red colour. When oxygen is removed the myoglobin goes through a chemical change and becomes meta-myoglobin which in turn gives the cut of meat its darker brown colour. Once the pack is opened and oxgen is available the colour or bloom will partially return in time to the product.

What happens if my meat order does not arrive? Or I am unhappy?

If for any reason you feel the quality of our meat is not up to the standard you expected then we will offer you a full refund or replacement that order. If you have any queries or questions regarding your order please contact our customer service team (Simon or Mared) at hello@paleowales.co.uk and we will reply to you within 24 hours, or alternatively, please call our shop number weekdays from 8:00am to 5:00pm: 01269 845971

or find us at: 5 Carmarthen Road, Cross Hands, Llanelli, SA14 6SP

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